Frequently asked questions
What is NEES?
NEES is a Canadian lifestyle brand specializing in premium shoe care and footwear wellness products, designed to protect, clean and enhance every step you take.
Where are NEES products made?
We source globally to ensure the highest quality materials, while maintaining strict quality control in Canada.
Who are NEES products for?
Anyone who wants to keep their footwear looking its best - sneaker lovers, professionals, parents, athletes, and retailers.
Where can I buy NEES products?
You can shop online at our official website or through our NEES community partners and retailers.
Do you offer free shipping?
Yes - Orders over 50$ (Canada) qualify for free shipping.
How long does shipping take?
Most orders are processed within 1 to 3 business days.
How do I become a NEES retail partner?
Visit our "Become A Partner" page to apply. Approved partners get access to wholesale pricing, marketing support, and exclusive product launches.
How can I place a wholesale order?
Orders must be submitted using the NEES wholesaler order form by email.
Which NEES product should I use for suede?
Our Suede Renovator, Universal Protector, Multi Cleaner, and Suede Brush are perfect for restoring and protecting suede.
Can NEES products be used on all materials?
Most of our products are multi-surface, but always check the label for material compatibility.
Are NEES products safe for kids shoes?
Yes - Our formulas are safe for most kids footwear. Always follow usage instructions.
How often should I clean or protect my shoes?
For best results, clean and protect every 2 - 4 weeks or after heavy wear.
What is your return policy?
Unused products in their original packaging can be returned within 14 days of delivery. Shipping costs are not refundable.
My product arrived damaged - what should I do?
Contact us within 48 hours of delivery with your order number and photos, and we'll arrange a replacement.
Is NEES eco-friendly?
We are committed to reducing waste, using recyclable packaging where possible, and sourcing responsibly.